Flower Worx Terms & Conditions

1. About Flower Worx

These Terms & Conditions apply to all orders placed with Flower Worx through our website, by telephone, by WhatsApp, by email, through social media, or in person.

Flower Worx creates luxury floral arrangements, bespoke bouquets, funeral flowers, wedding flowers, seasonal collections, workshops, corporate floral styling and event flowers across Liverpool and surrounding areas.

By placing an order with Flower Worx, you agree to these Terms & Conditions.

Business name: Flower Worx
Address: 5 Warrenhouse Road, Brighton-le-Sands, Liverpool, L22 6QN
Email: [insert email address]
Telephone: [insert phone number]

2. Our Products

All Flower Worx bouquets and arrangements are handcrafted individually.

Because flowers are natural products, every arrangement may vary slightly in colour, size, shape and flower variety depending on seasonal availability and stock quality.

Images shown on our website, social media or marketing material are for style guidance only. We will always aim to create an arrangement that reflects the overall look, feel, colour palette and value of the chosen product.

We reserve the right to substitute flowers, foliage, packaging or sundries where required, provided the replacement is of equal or greater value and keeps the overall style and quality of the arrangement.

Some flowers and plants may be harmful or poisonous to people or pets. If you have any concerns, please contact us before placing an order.

3. Bespoke Floral Design

Many Flower Worx arrangements are bespoke or made to order.

This means your bouquet or arrangement may be designed specifically around:

occasion
colour palette
budget
preferred style
seasonal flowers
delivery date
personal message
bespoke requests

Bespoke floral work is not mass produced. Every arrangement is created with care, attention to detail and Flower Worx’s signature luxury styling.

4. Notice Period For Orders

Because of the quality and bespoke nature of our work, we kindly request a minimum of 48 hours notice for flower orders wherever possible.

This allows us to:

source fresh flowers
prepare your arrangement properly
style your bouquet to a premium standard
organise delivery where required
maintain the quality Flower Worx is known for

Where availability allows, we may be able to accept shorter notice or same day orders on selected arrangements. Please contact us directly before ordering if your request is urgent.

Same day or last minute orders are not guaranteed.

5. Prices

All prices shown on our website are in pounds sterling.

Prices may vary depending on flower availability, seasonality, size, design requirements and delivery location.

Website prices may be updated at any time.

Bespoke arrangements, weddings, funerals, corporate work, workshops and event styling may be quoted separately.

Unless clearly stated otherwise, delivery charges are not included in the product price and may be added at checkout or confirmed separately.

6. Payments

Payment must be made in full before flower orders are created or delivered unless otherwise agreed in writing.

We may accept payment by:

debit card
credit card
Stripe
Apple Pay
Google Pay
Klarna if available
bank transfer
cash for in-store purchases where agreed

Orders are not confirmed until payment has been received.

For weddings, funerals, corporate work, workshops and event styling, deposits or staged payments may be required.

Klarna or other payment providers may have their own terms, fees, checks and approval process. Flower Worx is not responsible for decisions made by third-party payment providers.

7. Order Confirmation

Once an order has been placed, you should receive confirmation by email, message, receipt or direct communication from Flower Worx.

Please check all order details carefully, including:

recipient name
delivery address
postcode
contact number
delivery date
card message
product selected
special instructions

It is your responsibility to ensure all details are correct.

Flower Worx cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

8. Delivery Areas

Flower Worx delivers across Liverpool and surrounding areas.

Delivery availability may depend on:

postcode
delivery date
driver availability
seasonal demand
order size
event requirements

If you are unsure whether we deliver to your area, please contact us before placing an order.

9. Delivery Times

We will always do our best to deliver on the requested delivery date.

Exact delivery times cannot usually be guaranteed unless agreed in writing.

During busy periods such as Valentine’s Day, Mother’s Day, Christmas, Easter and other peak occasions, deliveries may take place at any time during the delivery day.

For funeral flowers, wedding flowers and event flowers, we will work to the agreed time requirements wherever possible.

10. Recipient Availability

Please ensure someone is available to receive the flowers at the delivery address.

If nobody is available, we may at our discretion:

leave the flowers with a neighbour
leave the flowers in a safe place
contact the sender or recipient
return the flowers to the shop
attempt redelivery where possible

Additional redelivery charges may apply.

If flowers are left in a safe place or with a neighbour at the customer’s request, Flower Worx cannot be responsible for loss, theft, weather damage or deterioration after delivery.

11. Delivery To Businesses, Hotels, Hospitals And Venues

Where delivery is made to a business, hotel, hospital, restaurant, office, venue or other third-party location, delivery to reception, concierge, staff member or an authorised person at that location will be treated as completed delivery.

Flower Worx cannot be responsible for how the flowers are handled or passed on after successful delivery to the location.

Please ensure full delivery details are provided, including:

business or venue name
department or room number
recipient name
contact number
delivery instructions
event time if relevant

12. Funeral Flowers

Funeral flowers are handled with care, sensitivity and priority.

Customers must provide accurate funeral details, including:

funeral date
service time
funeral director name
funeral director address
name of deceased if required
any delivery instructions

Flower Worx will use all reasonable efforts to deliver funeral flowers before the required time.

Funeral flower orders may require additional notice depending on the size and complexity of the arrangement.

13. Wedding Flowers And Event Flowers

Wedding, corporate and event floral work is quoted individually.

A consultation may be required before a quote is confirmed.

Deposits may be required to secure the date.

Final balances must be paid by the agreed deadline before the event.

Changes to wedding or event flowers may be possible depending on notice, availability and design requirements.

Cancellations, postponements and date changes will be handled based on the specific agreement made for that booking.

Once flowers, sundries, stock or specialist items have been ordered for a wedding or event, these costs may be non-refundable.

14. Workshops

Workshop bookings may require full payment or a deposit at the time of booking.

Workshop places are limited and are only confirmed once payment has been received.

If you need to cancel or rearrange a workshop booking, please contact us as soon as possible.

Workshop payments may be non-refundable within [insert number] days of the workshop date because materials, flowers and sundries may already have been ordered.

If Flower Worx needs to cancel or rearrange a workshop, customers will be offered an alternative date or refund.

15. Cancellations And Amendments

Fresh flowers and bespoke floral arrangements are perishable and often made to order.

Orders may usually be amended or cancelled up to 48 hours before the delivery or collection date, provided flowers, sundries or personalised items have not already been ordered or prepared.

Orders cancelled with less than 48 hours notice may not be refundable.

Bespoke, personalised, wedding, funeral, event and seasonal orders may have stricter cancellation terms depending on the work already carried out and stock already purchased.

This does not affect your statutory rights where goods are faulty, not as described or not supplied with reasonable care.

16. Refunds And Complaints

We want every Flower Worx customer to be happy with their flowers.

If there is a problem with your order, please contact us as soon as possible and within 24 hours of delivery or collection.

Please provide:

your order details
a clear description of the issue
photographs of the flowers and packaging
delivery details
contact information

Because flowers are perishable, complaints raised after 24 hours may be harder to investigate.

Where an issue is accepted by Flower Worx, we may offer one of the following:

replacement
partial refund
full refund
store credit
alternative arrangement

Refunds are assessed on a case-by-case basis.

Flower Worx is not responsible for damage caused by:

incorrect care
lack of water
heat exposure
cold exposure
direct sunlight
recipient handling
incorrect delivery information
flowers left unattended at the customer’s request

17. Flower Care

Fresh flowers require proper care.

To get the best from your flowers, we recommend:

placing stems in fresh water as soon as possible
using flower food where supplied
keeping flowers away from direct heat and sunlight
removing dead stems where needed
changing water regularly
keeping flowers away from fruit and draughts

The lifespan of flowers varies depending on flower type, seasonality, environment and care.

Some flowers may be delivered in bud to allow them to open naturally and last longer.

18. Seasonal Availability

Flower availability changes throughout the year.

Certain flowers may not be available due to seasonality, supplier issues, weather, import restrictions or quality concerns.

Where a flower is unavailable, we may substitute it with another flower of equal or greater value while keeping the overall design, colour palette and luxury feel of the arrangement.

19. Product Images And Marketing

Images on our website and social media are used to show the style, quality and general appearance of Flower Worx designs.

Because every arrangement is handmade, your order may not be identical to the image shown.

By ordering from Flower Worx, you understand that natural variation is part of bespoke floristry.

Flower Worx may photograph or film bouquets, arrangements, workshops, events and floral styling for marketing, website, social media and portfolio purposes.

Where private customer information, faces, homes or sensitive details are visible, we will seek permission before publishing where appropriate.

20. Customer Messages And Cards

Customers may request a personal message card with their order.

Flower Worx is not responsible for spelling errors, incorrect names or wording supplied by the customer.

We reserve the right to refuse messages that are offensive, abusive, discriminatory or inappropriate.

21. Gift Items, Add Ons And Non-Floral Products

Flower Worx may offer gift items, cards, candles, balloons, vases, boxes or other add ons.

All add ons are subject to availability.

If an add on is unavailable, we may contact you to offer an alternative or refund that part of the order.

22. Alcohol

If Flower Worx offers alcoholic products in future, customers must be aged 18 or over to purchase them.

Age verification may be required.

Alcohol cannot be sold or delivered to anyone under 18.

Until alcohol products are clearly listed on our website, alcohol is not included in any product unless expressly stated.

23. Customer Accounts And Personal Information

Customers may be asked to provide personal information when placing an order.

This may include:

name
email address
phone number
billing address
delivery address
recipient details
payment information
order details

We use this information to process orders, arrange delivery, communicate with customers and provide our services.

Payment information is processed securely by third-party payment providers such as Stripe, Klarna or other providers. Flower Worx does not store full card details.

Please see our Privacy Policy for more information about how personal data is used.

24. Website Use

Customers must not misuse the Flower Worx website.

You must not:

attempt to hack or damage the website
copy content without permission
use the website for fraudulent activity
submit false information
interfere with website security
use our branding, images or content without consent

Flower Worx may restrict access to the website if misuse is suspected.

25. Intellectual Property

All Flower Worx branding, logos, images, product names, bouquet designs, written content, website design, photography and marketing material belong to Flower Worx or are used with permission.

They must not be copied, reproduced, reused or adapted without written permission.

26. Liability

Flower Worx will always aim to provide products and services with reasonable care and skill.

We are not liable for losses caused by:

incorrect information supplied by the customer
failed delivery where no recipient is available
third-party handling after delivery
events outside our reasonable control
supplier shortages
weather conditions
traffic disruption
payment provider issues
website downtime
customer misuse or poor flower care

Nothing in these Terms & Conditions limits liability for death or personal injury caused by negligence, fraud, or any rights that cannot legally be excluded.

27. Events Outside Our Control

Flower Worx will not be responsible for delay or failure to perform where caused by circumstances outside our reasonable control, including:

severe weather
traffic disruption
supplier failure
illness
power failure
internet outage
payment system failure
fire, flood or emergency
government restrictions
industrial action
transport disruption

Where possible, we will contact customers and make reasonable alternative arrangements.

28. Changes To These Terms

Flower Worx may update these Terms & Conditions from time to time.

The latest version will be published on our website.

The Terms & Conditions in force at the time of your order will apply to that order.

29. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales.

30. Contact

If you have any questions about these Terms & Conditions, please contact:

Flower Worx
5 Warrenhouse Road
Brighton-le-Sands
Liverpool
L22 6QN