Flower Worx Cookie Policy

1. About This Cookie Policy

This Cookie Policy explains how Flower Worx uses cookies and similar technologies on our website.

Cookies help our website work properly, improve the customer experience, understand how visitors use the site and support marketing where consent has been given.

By using our website, you can choose which cookies you allow through the cookie settings shown on the site.

2. Who We Are

Flower Worx is a luxury florist based in Liverpool, creating bespoke bouquets, floral arrangements, wedding flowers, funeral flowers, workshops, corporate floral styling and event flowers.

Business name: Flower Worx
Address: 5 Warrenhouse Road, Brighton-le-Sands, Liverpool, L22 6QN
Email: [insert email address]
Phone: [insert phone number]

3. What Are Cookies?

Cookies are small text files placed on your device when you visit a website.

They can help a website remember information about your visit, such as items in your basket, page preferences, login details, browsing activity or how you interact with the site.

Similar technologies may also be used, including pixels, tags, scripts, local storage and tracking tools.

4. Why We Use Cookies

Flower Worx may use cookies to:

• make the website work properly

• allow products to be added to the basket

• support checkout and payment processes

• remember cookie preferences

• improve website performance

• understand how visitors use the website

• improve page layout and customer experience

• measure marketing performance

• support social media and advertising activity where consent is given

• help show relevant content or promotions

5. Types Of Cookies We Use

Strictly Necessary Cookies

These cookies are required for the website to work properly.

They may be used for:

• website security

• basket functionality

• checkout

• payment processing

• remembering cookie preferences

• page navigation

• fraud prevention

• website stability

These cookies cannot usually be switched off because the website would not work correctly without them.

Performance And Analytics Cookies

These cookies help us understand how visitors use the website.

They may show us:

• which pages are visited

• how long visitors stay on pages

• how customers move through the site

• where visitors came from

• which products or pages are popular

• whether visitors experience errors

This helps us improve the website, product pages and customer journey.

These cookies are only used where consent is given.

Functionality Cookies

These cookies allow the website to remember choices you make.

They may be used for:

• remembering preferences

• improving forms

• saving certain website settings

• supporting smoother navigation

• improving user experience

These cookies are only used where consent is given, unless they are strictly necessary for a service you have requested.

Marketing And Advertising Cookies

These cookies may be used to help Flower Worx understand advertising performance and show more relevant content or promotions.

They may be used by platforms such as:

• Meta/Facebook

• Instagram

• Google

• TikTok

• Pinterest

• other advertising or analytics tools

These cookies may track visits across websites and help measure whether adverts, social media posts or campaigns are working.

Marketing cookies are only used where consent is given.

Social Media Cookies

Our website may include links, embeds or features from social media platforms such as Instagram, Facebook, TikTok or Pinterest.

These platforms may use cookies or tracking technologies when you interact with their content.

Flower Worx does not control cookies set by third-party social media platforms. You should check their own cookie and privacy policies for more information.

6. Third Party Cookies

Some cookies may be set by third parties that provide services to Flower Worx.

These may include:

• website hosting providers

• payment providers such as Stripe or Klarna

• analytics providers such as Google Analytics

• advertising platforms such as Meta or Google Ads

• social media platforms

• security or fraud prevention tools

• booking or form tools

Third parties may process information according to their own privacy and cookie policies.

7. Payment Cookies

When you make a purchase, payment providers such as Stripe, Klarna, Apple Pay or Google Pay may use cookies or similar technologies to:

• process payments securely

• prevent fraud

• authenticate transactions

• remember payment preferences

• support checkout functionality

Some payment cookies may be strictly necessary for completing a transaction.

Flower Worx does not store full payment card details.

8. Cookie Consent

When you visit our website, you may be shown a cookie banner or cookie settings tool.

You can choose whether to accept or reject non-essential cookies.

Strictly necessary cookies may still be used because they are required for the website to function.

Non-essential cookies, such as analytics or marketing cookies, should only be set where you have given consent. The ICO says users should be able to enable or disable non-essential cookies easily and consent must be more than simply continuing to use the website.

9. Managing Cookies

You can manage cookies in several ways:

• using the cookie banner or cookie settings tool on our website

• changing your browser settings

• deleting cookies from your device

• blocking certain types of cookies

• adjusting privacy settings with third-party platforms

Most browsers allow you to refuse or delete cookies. The method depends on your browser.

If you block all cookies, some parts of the Flower Worx website may not work properly, including basket, checkout, forms or payment features.

10. How Long Cookies Last

Cookies may be:

Session Cookies

These are temporary and usually disappear when you close your browser.

Persistent Cookies

These remain on your device for a set period or until you delete them.

The length of time a cookie stays on your device depends on the type of cookie and who sets it.

11. Examples Of Cookies We May Use

The exact cookies used may depend on the website platform, payment tools and marketing tools enabled.

Examples may include:

• cookies needed for website security

• cookies needed for basket and checkout

• cookies needed for Stripe or payment processing

• cookies used by Google Analytics

• cookies used by Meta/Facebook Pixel

• cookies used by Instagram or embedded social media content

• cookies used to remember cookie preferences

Flower Worx should update this policy with a specific cookie list once the website tools are fully confirmed.

12. Updates To This Cookie Policy

We may update this Cookie Policy from time to time if our website, cookie tools, payment systems or marketing platforms change.

The latest version will be published on our website.

This Cookie Policy was last updated on: [insert date]

13. Contact Us

If you have any questions about this Cookie Policy, please contact:

Flower Worx
5 Warrenhouse Road
Brighton-le-Sands
Liverpool
L22 6QN